Privacy Policy

Privacy Policy

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Effective Date: 10 January 2026

Last Updated: 10 January 2026

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Pronto ("we," "us," "or our") is committed to protecting the privacy of our clients and users of our services. This Privacy Policy describes how Pronto collects, uses, shares, and protects personal information obtained through our property services, websites, and any other interaction you may have with us.

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Please read this policy carefully. By engaging with Pronto or using our services, you consent to the data practices described herein.

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1. Definitions

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• "Personal Information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual.

• "Pronto Services" includes, but is not limited to, property renovation, repair, maintenance, construction, and related consultation services.

• "You" or "Your" refers to the individual interacting with us, whether as a client, website user, employee, or contractor.

 

2. Information We Collect

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We collect several types of information to provide our services and manage our business effectively. This includes:

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Information You Provide to Us Directly:

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• Contact Information: Such as your name, title, physical address (including the address of properties undergoing services), email address, and phone numbers.

• Project and Property Information: Details about the services you request, including specific renovation plans, property dimensions, existing property conditions, blueprints, and pre- and post-service photographs and video recordings of your property.

• Financial Information: We collect payment information necessary to process billing, which may include credit card numbers, bank account details, and billing addresses.

• Communications: Records of any communication you have with us, including via email, phone calls, text messages, or contact forms.

• Employee and Contractor Information: For our workforce and affiliated workers (such as those seen in our project visualisation models), we collect information necessary for employment and contract management, such as employment history, background checks, tax forms, and contact details.

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Information Collected Automatically:

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When you use our website or any of our digital platforms, we automatically collect certain technical and usage information, such as:

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• Usage Data: Information about how you navigate and interact with our website.

• Technical Data: Your IP address, browser type and version, time zone setting, operating system, and other device details.

 

Information We Collect From Third Parties:

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We may receive information about you from third parties, such as public records, referrals, subcontractors, or financial institutions.

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3. How We Use Your Information

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Pronto uses the information we collect for the following purposes:

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• To Provide and Manage Services: To fulfil your requests for property renovations and repairs, to manage on-site projects, and to communicate about scheduling and progress.

• Billing and Payments: To process payments, invoices, and any other financial transaction.

• Customer Service: To respond to inquiries, provide support, and manage client relationships.

• Project Optimisation and Tools: To utilise and improve our internal project management and visualisation tools (e.g., analysing model data and scale to enhance project planning), which may include processing data about properties and worker activity. As seen in our visual representations, we utilise detailed models for project planning and management.

• Marketing and Communications: To send you information about new services, promotions, or company updates (where allowed by law or with your consent).

• For Safety and Security: To maintain secure work environments for our team and subcontractors, to secure physical properties during services, and to protect our assets and information.

• For Legal and Compliance: To comply with applicable laws, regulations, and legal processes, including responding to valid requests from law enforcement.

 

4. How We Share Your Information

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We do not sell your Personal Information to third parties for their own marketing purposes. We share your information only as necessary to fulfil our business obligations and as described below:

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• Within Pronto: Among our employees, managers, and corporate departments.

• Affiliated Workers and Contractors: With individuals or companies that perform work under the Pronto brand or as authorised subcontractors for specific parts of a property project.

• Third-Party Service Providers: With vendors that help us operate our business, such as IT providers, cloud hosting services, payment processors, and professional advisors. These companies are authorised to use your personal information only as necessary to provide these services to us.

• For Legal and Regulatory Purposes: With government authorities, law enforcement, and courts as required by law or in response to valid legal requests.

• In Connection with a Business Sale: If Pronto is involved in a merger, acquisition, or sale of assets, your Personal Information may be part of the assets transferred.

 

5. Your Privacy Rights and Choices

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Depending on your jurisdiction, you may have the following rights regarding your Personal Information:

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• Right to Access: To request a copy of the personal information we hold about you.

• Right to Rectification: To request that we correct any inaccurate or incomplete personal information.

• Right to Erasure (Right to be Forgotten): To request that we delete your personal information, under certain conditions.

• Right to Restrict Processing: To request that we restrict how we use your information.

• Right to Object to Processing: To object to our processing of your information.

• Right to Data Portability: To request that we transfer your data to another organisation.

• Withdrawal of Consent: If you have provided consent to certain data uses, you have the right to withdraw your consent at any time.

 

To exercise any of these rights, please contact us using the information provided in section 12.

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6. Data Security

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Pronto takes the security of your information seriously and has implemented appropriate physical, technical, and administrative safeguards to protect against unauthorised access, use, loss, and disclosure.

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These measures include:

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• Secure storage of physical documents.

• Firewalls, encryption, and access controls for digital data.

• Secure processing of visual project models.

• Regular security reviews and staff training.

• Restricting access to sensitive data to only those employees and contractors with a legitimate business need.

 

Despite these efforts, please be aware that no data storage or transmission over the internet can be guaranteed to be 100% secure.

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7. Cookies and Tracking Technologies

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If you visit our website, we may use cookies and similar tracking technologies to collect information about your interactions and to improve your browsing experience. We use these tools for:

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• Functionality: Essential for the basic operation of the website.

• Performance and Analytics: To analyse website usage and improve its design.

• Advertising and Targeting: To deliver more relevant content and promotions.

 

You can manage your cookie preferences through your browser settings, but please note that disabling certain cookies may affect the functionality of our website.

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8. Data Retention

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We retain Personal Information only for as long as necessary to fulfil the purposes for which it was collected, to provide our services, to comply with legal and reporting requirements, or for legitimate business reasons (e.g., maintaining historical service records and project models, as depicted in our visualisation tools). Retention periods vary by type of data and are set in accordance with law and our data retention policies.

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9. Children's Privacy

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Pronto's services and digital platforms are not intended for or directed at children under the age of 18, and we do not knowingly collect personal information from children. If we learn we have collected personal information from a child under 18, we will take steps to delete that information.

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10. International Data Transfers

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If you are accessing our services from outside the country where we are located (e.g., your jurisdiction requires processing local to you), please be aware that your information may be transferred to, stored, and processed in our location, where data protection laws may differ. However, we will always strive to protect your information in a manner consistent with this Privacy Policy and applicable data protection laws.

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11. Changes to This Policy

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We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. When we make changes, we will revise the "Last Updated" date at the top of the policy. If the changes are significant, we will provide you with more noticeable notice (such as an email or website banner).

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12. Contact Us

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If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:

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Pronto 083 409 3739